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The article is about test customer. Which the passage defines as employer secretly hire outsider and disguise them as customer. The professor provides an example of restaurant manager. She states that the manager tried to evaluate their employee himself. However, they were already aware of begin evaluating from their manager. So, they put on an act than the evaluation was no use. Therefore, he hire test customer and test customer act
as regular customer. Test customer finally evaluate them and report back to the manager. It was actually useful result. And so, the example clearly illustrates test customer
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