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The article is about test customer. Which the passage defines as employers secretly hire outsiders and disguise them as customers. The professor provides an example of a restaurant manager. She states that when restaurant manager tries to evaluate their employees, the employees already can be aware of the evaluation. It is no use. So, the manager hire test customer. The test customer just act like regular customer. After the test customers report evaluation, they send the evaluation to the manager. It is a good way to evaluate fairly. And, so the example clearly illustrates test customer
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